Privacy policy.

Holvem Ltd (“HOLVEM”, “we”), registered in England and Wales under company number 17261977, registered office 128 City Road, London, EC1V 2NX, United Kingdom, provides commercial building performance services in the UK. This notice explains how we handle the information you send us through this website, including the project brief, the estimate and the photograph upload.

What we collect

When you send a project brief, ask for an estimate or upload photographs we collect your name, phone number, email address, project postcode, the building details you choose to share, and any photographs or files you send.

Why we collect it

We use your details to respond to your enquiry, prepare an estimate, arrange a survey and provide your quotation. The lawful basis is taking steps at your request prior to entering a contract, and our legitimate interest in responding to business enquiries.

Storage and sharing

Submissions are processed and stored by Webflow, the platform this site runs on, and by the service providers who help us manage and respond to enquiries. We do not sell your data. We share it only with service providers who help us respond to your enquiry.

Retention and your rights

We keep enquiry data only as long as needed to handle your enquiry and any resulting project. You can ask us to access, correct or delete your data at any time by emailing info@holvem.co.uk. You can also complain to the ICO at ico.org.uk.

Analytics and session recording

We use Microsoft Clarity to understand how visitors use this website. Clarity captures behavioural metrics, heatmaps and session replays, covering activity such as clicks, scrolling, mouse movement, the pages viewed, and approximate location, device and browser. We use it to find where a page is confusing or not working and to improve how we explain our work. Clarity masks form fields by default, so what you type into a form is not visible in a replay, and we do not use this data to identify you. Clarity is a Microsoft product, and Microsoft handles the data it collects under its own terms, set out in the Microsoft Privacy Statement at privacy.microsoft.com. If you would prefer not to be recorded, you can block cookies for this site in your browser.

Cookies

This website sets cookies needed for site delivery and the first-party analytics cookies set by Microsoft Clarity described above. Our advertising landing pages also set cookies required for spam protection (Cloudflare Turnstile) and Google Ads cookies that measure advertising performance and lead conversions. When you submit an enquiry on one of those pages, certain contact details may be securely hashed in your browser and shared with Google for conversion measurement and attribution.

Last updated 4 October 2026. Questions: info@holvem.co.uk.