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A hand holding a phone up towards the underside of a light industrial roof, photographing the sheet and purlins from the floor.

Guide · Before we visit9 min read

Survey, or photographs? What five pictures from the floor settle, and when someone has to come.

You want to know whether spray foam will fix the roof and roughly what it costs, without waiting for a site visit that might not be needed. Most of the time, five photographs from where you stand get a straight answer the same working day.

The short answer

Five photographs from the floor are enough for a direction and a same-day estimate on the published rates, and often enough to decide whether to go further. A survey is needed before a firm price and a specification, because the fixings, the condition of the sheet, the access and the way the building is used are the things a photograph tells us least about. The survey is free and carries no obligation.

5photographs, from where you stand
Same daya direction and an estimate, before 3pm on a working day
Surveyfrom below, on your floor, around your shift pattern

You want to know whether spray foam will fix the roof and roughly what it costs, without waiting for a site visit that might not be needed. That is the right instinct. Most of the time the phone in your pocket gets you a straight answer the same working day, and this guide says exactly what to point it at.

01What photographs settle

Five pictures from the floor, and what each one tells us.

Stand on the floor, look up, and take these five. Daylight helps and a cold morning shows condensation best. Phone photographs are fine; we would rather have five ordinary pictures today than a good set next week.

The five photographs, from where you stand

Looking up from the floor. Each number is a picture we can read; together they are most of what a first visit would establish.

Phone photographs are fine. Daylight helps; a cold morning shows condensation best.
  1. The whole underside, wide. From one end of the building looking along the roof. It shows the sheet type, the purlin spacing, the rooflights, the lights and services, and how high the work is.
  2. The sheet, close. One bay between two purlins, as close as you can get from the floor. It shows the profile and whether the sheet is steel, fibre cement, concrete or timber.
  3. A purlin and its fixings. Where the sheet meets the frame. It tells us how the layer will wrap the purlin and whether anything is loose.
  4. Any drip, stain or wet patch. Where the water is, and what is under it. Even beads across the whole sheet say condensation; one stained run from one place says a leak.
  5. A rooflight, vent or opening. Anything the layer has to stop at cleanly. Each one is a detail, and the count matters.

Add the rough size of the roof, length by width or a plan if you have one, and you have sent us most of what a first visit would establish. Send photographs takes them straight to a specialist; nothing else is needed.

Even beads across the whole sheet say condensation. One stained run from one place says a leak.

02What they cannot settle

Photographs settle the direction. The survey settles the price.

A specification has to establish a handful of things before anyone talks about depth or a firm figure. Some of them are in your photographs already. The rest need someone on your floor, and this is which is which.

What has to be establishedSettled byHow
Whether it is condensation, a leak, or bothPhotographsFrom where and when the water appears, and the pattern on the sheet.
The sheet type and its profilePhotographsProfiled steel, fibre cement, concrete or timber; the profile shows in the picture.
The roof area, roughlyPhotographsLength by width, or a plan, is enough for an estimate on the published rates.
The purlin layout, rooflights and services the layer stops atPhotographs, usuallyUsually visible in the wide shot; counted properly on site.
The fixings, the laps and the coating, up closeSurveyRead from a ladder, not the floor.
The condition of a fibre-cement or asbestos-cement sheetSurveyA condition check before anything is recommended.
Access from below, and the bays that can be releasedSurveyWalked with you, around your shift pattern.
The building's use: heating, doors, vehicles, stockSurveySets the moisture load; asked on site, not guessed from a picture.

Read the middle column: photographs carry the top of the list, the survey carries the bottom, and the line between them is where an estimate becomes a quotation.

This is why a same-day estimate comes from photographs and a firm price does not. The estimate is your area on the rates published in the cost guide, with a direction on depth. The firm price needs the fixings, the condition, the access and the use of the building, and those are read from a ladder and a conversation, not a picture.

03Survey, or photographs?

Three questions, and the guide tells you which to send.

Answer the three below. The result is either the upload page, with what to photograph, or a survey request. Nothing you choose is sent anywhere until you decide to send it.

Survey, or photographs?

Your roof, in three answers.

1What is happening?
2Can you photograph the underside from the floor?
3Roughly how big is the roof?

Request a survey

Ask for a survey. We ring to arrange it around your floor.

Where the building is and how to reach you. A specialist rings to agree a time that suits the shift pattern; the survey is free and carries no obligation.

Enter your name.

Enter a UK postcode.

Enter an email address or a telephone number.

Enter an email address or a telephone number.

Before 3pm on a working day, contacted the same day.

04How a survey runs

Done from below, on your floor, around your shift pattern.

A survey is not a day of scaffolding. It is a specialist on your floor with a ladder and a camera, walking the building with whoever runs it. It establishes the five things a specification has to be confirmed against: whether the water is condensation, ingress or both; the sheet, its condition, the fixings and the coating; the purlin layout and everything the layer has to stop at; how the building is used, because that sets the moisture load; and the access from below, the bays that can be released, and what has to be cleared or sheeted.

Then the sequence is short. A written quotation, the first figure that is firm because it is the first that has seen the roof. A specification with the depth set by the objective and, where it is needed, a condensation risk analysis. And after the work, a QA evidence pack: applied thickness measured and recorded, coverage logged, handed over at completion.

A long industrial unit seen along its length: lattice steel roof trusses and a profiled metal roof sprayed from beneath, strip lights hung below, the floor cleared for the work.
Project recordProfiled metal roof
Profiled metal roof sprayed from beneathTrusses wrapped, the floor cleared bay by bay and returned.
Project recordRoof underside
Roof underside sprayed in continuous passesReal installation footage, from below.

05Objections, answered

The questions people ask before they send anything.

Will you give me a firm price from photographs?

A direction and a same-day estimate, yes. A firm price, no, and we would rather say that now than move a figure after the survey. Access and condition are the two things a photograph tells us least about, and they are inside the rate.

What if the pictures show it is a leak?

Then we say so, and the next call is to a roofing contractor, not to us. Spray foam seals and insulates a sound roof; it does not make a failing one watertight. Most roofs that leaked in one place still condense across the whole sheet, so once it is dry, the conversation usually comes back.

The roof is fibre cement. Is that a problem?

Not a problem, a gate. Fibre-cement and asbestos-cement roofs pass through a condition check before anything is recommended, and that is a survey, not a photograph. When the sheet is sound, encapsulating it in place is one of the most common jobs we do; the fibre-cement encapsulation page shows what it involves.

Is my building suitable at all?

Roof type, construction, condition and objective decide that, which is what the survey establishes first. Most steel-framed, concrete and agricultural buildings are strong candidates. If the building is not suitable, we tell you before you spend anything; a recommendation you can trust requires the possibility of no.

06In five lines

Survey or photographs, in five lines.

  1. Five photographs from the floor, plus the rough size, are enough for a direction and a same-day estimate on the published rates.
  2. The five: the whole underside wide, the sheet close, a purlin and its fixings, any drip or stain, and a rooflight or opening the layer has to stop at.
  3. Photographs settle whether it is condensation or a leak, the sheet type and the area; the survey settles the fixings, the condition, the access and how the building is used.
  4. A survey is done from below, on your floor, around your shift pattern, and is followed by a written quotation, a specification and, after the work, a QA evidence pack.
  5. A firm price comes after the survey because it is the first figure that has seen the roof; the survey itself is free, with no obligation.

The next step

Send the five photographs, or ask for the survey.

Send photographs takes them straight to a specialist. The three questions above tell you which you need, and the project brief takes about five minutes if you would rather describe the building first.

Back to the three questions

Your next step

Your building.
Your brief.
A specialist.

If you already know the thickness or U-value you need, we price to it and confirm it is right; if not, we work it out with you. Tell us what you know about the building and the problem; if something is uncertain, say so. Someone who does this every day reads it and comes back to you.

Start a project brief About five minutes. Photographs help; nothing else is needed.

Or pick up the phone

Telephone . Before 3pm on a working day, you are contacted the same day. After 3pm, the next working day. A commitment to contact, not a quotation.

Want a figure before you talk to anyone? Pick your building for a same-day estimate